Refund policy
30 Day Return Window
You may request a return within 30 calendar days after delivery.
To begin a return, email support@morrowandmake.com with your order number, the item or items you wish to return, and the reason for the return. We will provide return instructions and a prepaid return label for eligible returns.
Please do not mail a return before receiving instructions from us.
Eligible Returns
To qualify for a standard return, items must be returned in new, unused, and resalable condition, with original packaging and all included parts, instructions, inserts, and accessories.
DIY craft kits must be unopened, unused, complete, and in their original packaging. We cannot accept a standard return for a kit that has been assembled, partly used, altered, or returned with missing materials, unless it arrived damaged, defective, or incorrect.
Non Returnable Items
The following are not eligible for standard returns unless they arrive damaged, defective, or incorrect:
- Personalized, customized, or made-to-order items
- Digital products after delivery or access
- Used, assembled, altered, incomplete, or materially damaged items
- Gift cards
- Items returned without necessary components or packaging when the omission makes the item unsuitable for resale
This policy does not limit any consumer rights that cannot be excluded under applicable law.
Free Return Shipping
For approved eligible returns within the United States, Morrow & Make provides a prepaid return label. We cover the reasonable return-shipping cost for approved returns and exchanges.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery at support@morrowandmake.com.
Please include your order number and clear photos of the item, packaging, and shipping label when possible. We will review the issue and arrange an appropriate solution, which may include a replacement, exchange, or refund.
Refund Timing
After we receive and inspect an approved return, we will notify you by email.
Approved refunds are issued to the original payment method within 7 business days after we receive and inspect the return. Your bank, card issuer, or payment provider may need additional time to post the refund to your account.
If we cancel an order before shipment because we cannot fulfill it, we will issue a refund within 7 business days of cancellation.